UIDAI suspends Airtel and Airtel Payments Bank’s Aadhaar eKYC license

UIDAI take action against Airtel and Airtel Payments Bank to suspended Aadhaar eKYC license after reports of Aadhaar misuse. When customers complained that Bharti Airtel using the Aadhaar-eKYC based SIM verification process to open payments bank accounts of its subscribers without their informed consent.


Over the past few weeks, customers were complaining that Airtel has opened Airtel Payments Bank accounts of its customers without their consent. This allegation came into the spotlight when Airtel customers received LPG gas subsidy in their Airtel Payments Bank accounts.

After an investigation, Airtel was found guilty in violation of UIDAI’s guidelines and Pass an interim order, “suspended e-KYC licence key of Bharti Airtel Ltd and Airtel Payment Bank Ltd with immediate effect.” It means both Airtel and Airtel Payments Bank will not be able to open a new account with Aadhaar e-KYC. However, accounts can be opened through alternate methods.

Airtel spokesperson said: “We can confirm that we have received interim order from the UIDAI regarding temporary suspension of Aadhaar linked e-KYC services till their satisfaction on certain processes relating to Airtel payment banks onboarding of customers. We are engaging with the authority and are hopeful of an early resolution.”

As the report said, more than 23 lakh customers have received around ₹47 crores in their Airtel bank accounts, which they did not know had been opened. After the complaints, UIDAI sends first notice on September 18 but replies were found to be unsatisfactory by UIDAI, which issued another notice on November 24. The company responded by saying no bank account was opened without the consent of the customers.

The interim order listed out on which state that Airtel and Airtel Bank had made “false statements” to “deceive and mislead” UIDAI. When UIDAI reviewed the Airtel mobile app, it found that flashed on the screen that states “Upgrade or creates my Airtel Payment Bank wallet" using existing Airtel mobile KYC.

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